Let's get you back into your account
We know that not being able to login can be frustrating, so we will try to make this as quick and easy as possible.
If you do not receive email from Selangkah within a few minutes, please check your Spam or Bulk E-Mail folder just in case the email got delivered there instead of your inbox.
Frequently Asked Questions
  • I did not receive account confirmation email
    • First, check your SPAM folder. If not in SPAM, you may need to check with your email service provider.
  • I don't know/remember my username
    • You can reset your password by providing your username or email address
    • We will display your username upon successful password reset
  • I don't know/remember my password
    • You can reset your password by providing your username or email address
  • My account is locked!
    • We've noticed some unusual activity on your account. In order to prevent any unauthorised access and/or leakage of personal information, we've temporarily locked your account. We know this is frustrating, but we can help you get back into your account with just a few steps.
    • To unlock your account, reset your password by providing your username or email address
  • My account is dormant?
    • If you have not logged into your account within the past 120 days, your account will be locked as dormant due to inactivity (Password Policy / Account Dormancy).
    • To unlock your account, reset your password by providing your username or email address
Practice good password management. Use a strong mix of characters, and don’t use the same password for multiple sites. Don’t share your password with others, don’t write it down, and definitely don’t write it on a post-it note attached to your monitor.